Interview with Allison Harden, Conference Direct

Situation
"I’m an independent contractor and I work from a home office. I needed help selecting the best software and equipment to run my business, setting it up and maintaining it."

Challenge
"I needed to decide which contact management software system to use. I needed expertise to decide whether to switch to another software application and, if so, how to get my data imported. I also didn’t have a regular means of backing up my system, and my business is based completely on my contacts and the data I store in my computer."

Solution
"Mike from Miklie came to my home office and I was so impressed and satisfied with his support and knowledge about Microsoft and computers in general. He understands the isolation and lack of support we have working from a home office. He also helped me switch over to Outlook to manage my business contacts, and imported all of my data from ACT! That in and of itself would have taken me months to load manually. He also provided me the following tech services, all within one hour!" Cleaned up programs; Checked drives and drivers; Cleaned out registry; Cleaned up temp files and unneeded patch files; Increased cache size; Cleaned up startup programs, shortcuts, memory usage; Checked and approved all Antivirus/Spyware systems; Locked down Internet Explorer; Backed up all of my email; Organized Outlook folders."

Results
"My computer is now faster, and is working much more efficiently. I have peace of mind that all of my backup systems are working properly and I am properly protected from viruses/spyware. With Miklie, things get done, done quickly and done right. When I have my next hardware or software problem, I know who I can call and trust."