Interview with Sara Mendoza, WC

Situation
"We need someone who’s quick to respond to us and who’s not going to waste our time. When there’s a crisis, we need them to come in, get it done and get us up and running so that we can get back to work."

Challenge
"Our biggest problems have been server issues because we don’t have anyone in-house who is knowledgeable about how they operate. The server would go down and we’d have to wait a day for someone to come and fix it, in the meantime all our systems would be down, which doesn’t help business at all."

Solution
"Mike helped us upgrade our server within the last year. We had extreme problems with one of our applications running on the new server, and Mike evaluated it and created a workaround for us. He also set up all of our computers and electronics when we relocated. He did that over a weekend, so everything was up and running when everyone came in Monday morning."

Results
"The server upgrade has helped our production time be much quicker. Before, our systems would freeze up on everyone, and they don’t do that anymore. Mike is also willing to help me learn more, so that I can handle the little hiccups. He’s dedicated to getting things fixed quickly and will do whatever it takes to facilitate that."